Hubbet's Privacy Policy – Your data is safe with us

Welcome to Hubbet. This Privacy Policy ("Policy") explains how your personal information is collected, used, and protected when you use the hubbet.best website and the Hubbet mobile app.

Hubbet is the trusted online betting and gaming platform for millions of players across Bangladesh. We understand how sensitive your personal data is, and we handle it with the utmost care and responsibility.

This policy applies to all registered members, website visitors, and mobile app users of Hubbet, and is effective regardless of your location.

Hubbet only collects information that is necessary to provide its services. The types of data we collect are detailed below:

We never collect unnecessary information — only what is required by law or needed to improve our services.

Hubbet uses your collected data only for specific purposes, which are clearly outlined below:

• Account Management: For registration, login, and account verification.
• Transaction Processing: For processing deposits, withdrawals, and bonuses.
• Security Assurance: To detect fraud, money laundering, and multiple accounts.
• Service Improvement: To analyze your preferences and experience in order to improve the platform.
• Legal Compliance: To comply with international AML and KYC regulations.
• Customer Support: To resolve your issues and answer your questions quickly.
• Promotional Communications: To notify you about bonuses and offers, only with your consent.

Hubbet never uses your data for political, religious, or personal purposes. Every use of your information is transparent and fully compliant with the law.

Hubbet never sells your data. However, limited information may be shared in certain specific circumstances:

• Payment Providers: Financial information is shared with Mobile Pay, Nagad, and Rocket as needed to process transactions.
• Technology Partners: Limited data may be shared with trusted partners to deliver technical services on the platform — they are not permitted to use that data for their own purposes.
• Law Enforcement Agencies: Disclosure of data may be required under a court order or government directive.
• Licensing Authorities: Specific data may need to be provided for audits or investigations by regulatory authorities.

Hubbet is not responsible for the privacy practices of third-party websites or apps. Please review their respective privacy policies before using any external services.

Hubbet retains your data only for as long as necessary. Retention periods depend on the type of information and applicable legal requirements:

• Active Accounts: All data is retained for as long as your account remains active.
• Closed Accounts: Financial and identity data is retained for up to 5 years after account closure, in line with AML regulations.
• Transaction History: May be retained for up to 7 years to meet legal obligations.
• Gaming Logs: Typically deleted after 2 years.
• Support Chat Records: Deleted 1 year after the issue is resolved.

If you request deletion of your data, any portion not subject to legal retention requirements will be removed within 30 business days.

Hubbet uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience.

• Essential Cookies: These cannot be disabled as they are required to maintain login sessions and ensure security.
• Performance Cookies: Helps improve platform speed and stability.
• Analytical Cookies: To understand how members use the platform — subject to your consent.
• Preference Cookies: To remember your language and other preferences.

Cookies can be managed through your browser settings. However, disabling essential cookies may cause certain features to stop working.

As a Hubbet member, you have important rights over your personal information:

Hubbet uses industry-leading technology to keep your data secure. Our security layers include:

• SSL/TLS Encryption: All data exchanged between the server and your browser is encrypted.
• AES-256 Data Encryption: All stored data is secured with military-grade encryption.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your login.
• Firewall & Intrusion Detection: Detects and prevents unauthorized access.
• Regular Security Audits: Systems are regularly audited by third-party security experts.
• Access Controls: Only authorized personnel have access to specific data.

In the event of a security breach, affected members will be notified within 72 hours and prompt remedial action will be taken.

Hubbet strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect data from minors.

• Age is verified at the time of registration.
• Age is verified during the KYC process using a national ID or passport.
• If we discover that a minor has created an account, it will be immediately closed and all collected data will be deleted.
• If a parent suspects their child is using Hubbet, please notify us at support@hubbet.best.

Responsible gaming is a core part of our values. To learn more, visit our Responsible Gaming Visit the page.

Hubbet may update this Privacy Policy from time to time. When changes are made:

• For significant changes, a notification will be sent to your registered email or posted on the platform.
• The date of the latest update will always be shown at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may close your account.

We recommend visiting this page regularly to stay up to date with the latest information.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:

• Email: support@hubbet.best
• Live Chat: Available on the platform 24/7
• Response Time: Usually within 1–3 business days

Hubbet believes your privacy is a fundamental right. We manage your data with complete transparency and integrity, and every concern you raise matters to us.